I would like to look into this further. However, I will need a diagnostic file (copy of your tax return with all of your personal information removed) that is experiencing the issue. You can send one by following the directions below. Thank you!
TurboTax Online:
- Sign into your online account.
- Locate the Tax Tools on the left-hand side of the screen.
- A drop-down will appear. Select Tools
- On the pop-up screen, click on “Share my file with agent.”
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token Number in a reply to this post.
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and
- Select “Send Tax File to Agent”. This will generate a message that a diagnostic copy will be created.
- Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number as a reply to this post.
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