Thanks, but those "plain vanilla" guides are of little to no use. What did resolve the problem was a call to the Edward Jones support line. The very nice rep suggested trying a different browser. I had been using Google Chrome when I had the error messages from Turbotax and didn't understand why a browser was involved in the download (I thought TT was doing a 'direct' download). The Edward Jones rep also didn't understand what was going on under the hood. However, when I tried logging in with the Safari browser, Turbotax was able to complete the downloads. So, we don't know why the problem occurred, or why the browser swap resolved the problem, but it did. It's peculiar problems like this that seem to occur every year to prevent data transfer that make me not a happy customer.
