Ok, so I called support yesterday. the agent asked me for a serial number from my disk case. I gave her the 6 digit number and she said I should check back after 15 minutes and it should be ok. I didn't believe it but I did as she suggested and of course, it didn't work.
I have been looking though the error logs and I see these 2 errors that might be relevant to the problem:
"ERROR","message":"Error on reading product configuration data. Error message: Value cannot be null"
"ProductActivation","levelName":"ERROR","message":"Unable to validate product activation details with your computer."
If someone in Tech support at Turbotax could take a look at this it might help us solve this problem.
