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I appreciate your quick response! But, this seems to contradict what I've read both elsewhere and on this board. The University does have (and has shared) both a FASFA number, as well as an OPE (Office of Post-secondary Education) ID number, so it is recognized by U.S. DOE as an eligible institution. That appears to be the prerequisite to claim a credit. And, the IRS does allow you to claim the credit without a 1098. Is there really not a workaround for this? 

(BTW, I suspect the University does have an EIN and for whatever reason either won't look for it or isn't looking at the right documentation. But, I've been waiting for weeks to get this resolved and am wondering if there's any other way around it other than giving up on a deduction worth thousands of dollars.)