It would be helpful to have a TurboTax ".tax2022" data file for the return that is experiencing this issue. We will then be able to see exactly what you are seeing, so we can determine what exactly is happening in your return and provide you with a resolution.
Please, also tell us any other states included in the return in addition to Lousisana.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Online:
Go to the dark panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
If you are using TurboTax Desktop, these are the instructions:
- Go to the top Menu Bar and select Online
- Select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
@BKS-1
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