I suggest you send a diagnostic copy of your tax return to a TurboTax agent so we can investigate your issue. A sanitized copy of your return will be generated that replaces all of your personal information with generic information to protect your privacy.
If using the online version of TurboTax, you will see an option for this with the Tax Tools menu option on your left menu bar, then choose Tools, then Share my file with agent. Then, respond in this chat with your token number.
If using the desktop version of TurboTax, you will find the option in the Online menu option, then Send Tax File to Agent.
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