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I think you may be trying to record your form in the wrong place.

I believe you received a 1099-R, not a W-2.  The 1099-R is for reporting retirement income.  The W-2 is for reporting wages that you earned.

Does your form look like this, with:

• Box 1 - Gross Distribution
• Box 2a - Taxable amount.

To post your 1099-R, Go to: 

1. Select Federal 
2. Wages & Income 
3. Select Wages and Salaries, or Revisit 
4. Scroll to Retirement Plans and Social Security
5. Select the type of income.
   1. IRA, 401(k), Pension Plan Withdrawals (1099-R)
   2. Social Security (SSA-1099, RRB-1099)
   3. Canadian Registered Pension Income
6. At this point you can edit an existing document of [Add another 1099-R]
7. If a new 1099-R continue to Let's import your tax info
8.  You can import by selecting your provider. 
   1. Follow the instructions.
9. —----  Or to post manually —-------
10. [Change how I enter my form]
11. [Type it Myself]
12. Post your information.

If I misunderstood your question, and this does not completely answer it, please contact us again and provide some additional details.