If you are still helping I have the same issue with the 2022 Louisiana download. After 11/2 hours with a support rep who never understood the problem they sent me another download. Now both appear on my account but neither offers a download button. The rep could see my screen and never understood the problem saying it was my computer's firewall. So I redownloaded a previous file that has the button without having to turn off my firewall and they still stated it was my computer problem. I called again and was advised they were sending my issue to the developers yet still no resolution. It appears you have access so please help
