Heather, apparently you do not understand the problem. We are complaining about installing it on one computer, one time, and having to supply the activation code each time we access the already installed program. I, personally, have not seen this after becoming very careful about what external drives I have plugged in whenever I use TurboTax, but since I store a lot of photography on external drives, it is extremely challenging. You need to bump this up to the design department. There is no reason I need to re-activate my purchased copy every time I add or change an external drive (or, in some cases, every time Microsoft does a major Windows update that is fooling TurboTax into thinking it is being used on a different computer).
Please, bump this up to a higher level before you really start losing customers... argghhhh!
