I am currently on hold, 21:15 min of holding, was quoted 5-10min to speak with someone because they were all busy. So here we continue to wait. Wait. Wait. I just want my refund for their software that I didn't end up using but was still charged for. Very slick and sneaky. Not very nice. Plus this feels like a way to get people to hang up out of frustration that feels purposeful. Anyway, I'm still waiting.... 23:33 (min on hold)....
