Hate to continue to hype on this but this is simply an awful, awful reply. Good service when you are seeking help should not be compared to "Telemarketing". It is a clear best practice in ANY call center setting to ask the customer for their phone number so they can call them back in the event they get disconnected. First, what is up w/ TurboTax hanging up. I honestly don't think it's the rep as everyone I talked to was genuinely trying to help. That said though, the fact that I then had to call back in, wait in queue another 15 mins, just to get a new agent and get disconnected again is unacceptable!!! Is a simple apology too much these days? Telemarketing, OMG, please!
