TurboTax is an incoming call center. Agents are expected to complete your request in one phone call without transfers or call backs. Calling customers back is a form of annoying telemarketing. If your call is not completed, just call back. Ask for your case number at the beginning of the call so when you call back so the agent can look at notes and pick up where the first call was interrupted. You should not be hung up on and should not expect to be called back if the call fails.
