I actually figured this out on my own. I would have expected customer support would know their own product. So that I can assist other since TurboTax can't. Your box instructions are incorrect.
1) Go to InstallTurboTax.com
2) Sign into your account
3) According to their instructions, Enter your license code. This is NOT correct. Instead...
4) Click on Intuit Account
5) Click on Products & Billing
6) Click on TurboTax
7) See previous year download and click on Licenses and downloads
😎 Click on the blue text that says "Enter your license code here"
Insane how buried this is.
