The problem is NOT that you have a CD and tried also to download it. The Customer Service agent herself tried to download it to our second computer, and spoke to someone else, and then told me to return the copy I bought and buy another one! Afterwards, I saw that omeone in this conversation called Customer Service and asked to speak with a manager. It took a few tries but that user didn't take NO for an answer. Customer Service finally gave them a new license code. It's worth a try., but you'll need to be persistent.
Good luck!
