I just got off the phone with the TurboTax tech support agent.
She acknowledges that there's a bug in the system, causing my transaction to fail, and that there is no ETA.
This is unacceptable. I've been using TurboTax for nearly 30 years, and never had any motivation to try anyone else's product.
But if this is really the situation, then you've lost a customer.
I just paid for and downloaded your competitor's program (which, federal + state, costs less than a single additional TurboTax state, BTW), and if I have a good experience with it, then you'll never hear from me again.
Fix your crap.
