I filed my taxes using turbotax and they were finally accepted by the IRS on 2/21. As of today 3/17 still no refund, so I called the IRS using the instructions in this thread and got to an agent right away. I initially had the error code 8960 and my return was rejected 3 times before it was finally approved. When I spoke with the IRS agent today she informed me that not only would I not be getting a refund of over a grand, and that instead I now owe $. So Turbotax was WRONG in their calculations of form 8960. The IRS said they will be mailing out the notice to me and others I just hadn't received it yet.. but, in the meantime anyone can login to irs.gov to download their transcript (not the "refund tracker") to see if they owe instead and then pay online. To do that you have to register with id.me and scan your ID with your phone etc...takes about 5 minutes but then you have access to see this years return that you already filed w Turbotax and if Turbotax messed up you can see how the IRS ended up calculating it instead. Who knew...Turbo Tax Software isn't perfect afterall. This is the first time in many years that Turbotax told me a certain amount and then the IRS ended up reversing that and telling me I owe instead. At least it wasn't thousands but I am frustrated that Turbotax would let us file if the math on the form still wasn't working properly/set up with the IRS. (The IRS is still projecting a fix for 3/19 in the spreadsheet so I have no clue how they would even know that I owe on 8960...if it isn't even 3/19 yet)...
