It would be helpful to have a TurboTax ".tax2022" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
If using Turbo Tax software:
At the top menu in the black line at the top of the page go to Online.
- From the menu, select Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
If using online:
- Click on Tax Tools in the left menu bar
- Click on Tools>share my file with agent
- press ok and you should get a token number
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
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