TurboTax won't let me complete the purchase of a state.
I'm able to log into my TurboTax account from within the popup purchase window, so network connectivity and browser functionality isn't an issue.
But then it hangs, just showing the big spinning circle forever, never progressing, usually at the "Billing address" step.
One time I got to the "Review" step (i.e. after entering my billing address and payment info) before it hung.
What do I do about this? It seems like your online purchasing is completely broken.
Edit: In addition, when in-app purchase hangs, it grinds my computer to a halt, using up all available CPU.
The most recent log in %LOCALAPPDATA%\Roaming\Intuit\TurboTax\TY22\ErrorLog contains error message like the following:
[2023-03-17 05:28:11.075837] (0x000010c4) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ECommerce_WinForm","levelName":"INFO","message":"LogEventHandler Triggered"}
[2023-03-17 05:28:11.076835] (0x000010c4) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ECommerce_WinForm","levelName":"ERROR","message":{"category":"logging","command":"log","payload":{"level":2,"levelName":"error","message":null,"props":null},"messageContext":{"pluginId":"cg-commerce-plugin-web","widgetId":null,"widgetVersion":null},"typeName":null}}
[2023-03-17 05:28:11.077836] (0x000010c4) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ECommerce_WinForm","levelName":"INFO","message":"LogEventHandler Completed"}
[2023-03-17 05:28:11.077836] (0x000010c4) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ECommerce_WinForm","levelName":"INFO","message":"LogEventHandler Triggered"}
[2023-03-17 05:28:11.078835] (0x000010c4) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ECommerce_WinForm","levelName":"ERROR","message":{"category":"logging","command":"log","payload":{"level":2,"levelName":"error","message":"cgLogger:icp-checkout-ui/customerinfo:error","props":{"exception":{"callstack":"Error: {}\n at onError ( t n.value (eval at module.exports (https://cdn.commerce.turbotax.intuit.com/app/0.0.57-20220829-161420/CTGShell.js:1:72623), <anonymous>:4:118294)\n at n.value (eval at module.exports (https://cdn.commerce.turbotax.intuit.com/app/0.0.57-20220829-161420/CTGShell.js:1:72623), <anonymous>:4:117774)\n at n.value (eval at module.exports (https://cdn.commerce.turbotax.intuit.com/app/0.0.57-20220829-161420/CTGShell.js:1:72623), <anonymous>:4:238203)\n at eval (eval at module.exports (https://cdn.commerce.turbotax.intuit.com/app/0.0.57-20220829-161420/CTGShell.js:1:72623), <anonymous>:4:237778)","error":"Error: {}"},"props":{"alwaysEditMode":true,"appId":"TTD","className":"cg-billing","commerceTid":"03709194-81c7-46c2-a1ea-bd7e0eae621f","configs":{"aGuestShopperID":null,"aTheme":"intuit"},"displayCheckbox":false,"displayShipping":false,"guestShopperId":null,"id":"icp-checkout-ui/customerinfo","intuitTid":null,"preFillAddress":false,"screen":{"component":"CustomerInfoScreen","flow":"state-purchase","name":"Billing address"},"showSameInfo":false,"userId":"9130355969219036","widgetContext":"USER_INFO_PAGE_CI"},"timestamp":1679056076850.0}},"messageContext":{"pluginId":"cg-commerce-plugin-web","widgetId":null,"widgetVersion":null},"typeName":null}}
