I am using desktop version and created a TT account to ask questions but I have to create new account every year. Whenever I type in my password, it just won't recorgnize me, after I entered the code from TT it then said needed to double check my ID. Then come a page with 2 options. 'Learn more' and 'contact customer support'. Customer support hold forever. This happen every year. Fortunately I didn't use online version. I wonder why so difficult to reset password?
