1099-B details are not importing from National Financial - Wealthscape

I've been unsuccessful at importing my 1099-B information from my National Financial - Wealthscape accounts.  After entering my Wealthscape User ID and Password, the account listing screen opens and includes my two 1099-B accounts (so it seems like TT is accessing the accounts OK).   I leave the boxes checked and click continue to proceed with the upload.  Turbo Tax appears to proceed to upload, but then the next screen that comes up does not list any information (no financial institute, no account numbers, and no forms), and Turbo Tax seems to want me to then proceed to enter the 1099-B data manually.   I have just over 400 transactions total between the two 1099-Bs.   What do you suggest?  (I am using the download version of TT Deluxe.  My browser (if it matters) is MS Edge, with pop-ups disabled. ) Thanks.