I had same problem with the TurboTax I bought at Sam's Club. I installed via CD to my Windows 10 pc. I encountered a problem running it on my computer. (Specifically, TurboTax will not display at least 3 pages, e.g., entering Social Security benefits. Not a new problem and one they have never fixed.) So I tried to install TT via download to my husband's Windows 11 pc. Got the message about the license code being used. I called Customer Support. The agent had to check with someone else and then told me I had to return the product to Sam's Club and buy a new product! I had been fairly certain that I could install on more than one computer, but then maybe that policy changed. Today I installed the new product (which now costs $10 more than when I first bought it) and discovered that I indeed could download it to 5 computers. Not a happy user... in fact, after over 20 years of using TT, I will no longer be a user.
