Healthcare Marketplace cancelled me, through no fault on my part. Do I still have to pay the penalty?

I attempted to sign up for healthcare through the Marketplace for 2018.  I couldn't get through on the phone before the deadline, so they called me back and said I qualified for the Special Enrollment Period.  Instead of enrolling me in the plan I chose, they enrolled me in a $2,000/month plan.  I couldn't afford that plan.  They wouldn't let me sign up for a more affordable plan and they cancelled me!!  If the Marketplace cancelled me, do I still have to pay the penalty?