I finally talked to a turbo tax agent earlier that knew what I was talking about when I told her what's going on with this. She told me the work around solution for the software issue but it didn't work for me. We did it together several times. I've tried it on Chrome, Safari, Microsoft Edge and Firefox. I've cleared the cache. I don't know why it's not working. Is anyone having the same issue or have any insight that may help? This is super frustrating. I don't know what else to do.
