Thanks for your response.
I have already been through many cycles of "trying a new download". I have also tried the Manual Update, most recently 3/7/2023.
The "correct department" I am looking for is one that can look at the dialog box where program hangs (documented above), analyze the error log I provided, and determine the solution (or ask for me for more info). My experience is that Product Support is not able to do this.
Please don't misunderstand, Product Support is excellent. But when they hit wall, as in this case, Intuit provides no means to escalate to a department that can resolve the issue.
