Get your taxes done using TurboTax

@CarissaM - Thanks for your prompt response.

It is not that TurboTax cannot locate my license since I am able to see the Windows download for that same license code.  See the attached images. I spent one hour with TurboTax online support to explain all this. The customer agent agreed that the Premier Download purchased from Costco allows 5 Federal filings and I can install the windows exe downloaded for the given license code on 5 computers. This is clearly stated on the Desktop CD box as well. Logically assuming, I hope Costco is not expecting the same person to sit on his own computer and file for 5, but let his adult family members to do it themselves. Also, not everyone in the household cannot be assumed to have the same Operating System - some can choose Mac while others use Windows. This year, the online InstallTurboTax.com site is incorrectly mapping the license code to either Windows or Mac Operating System instead of allowing both options. It makes no sense that you allow the installation on 5 computers but all 5 have to be Windows or Mac machine but cannot be a mix of both. As an example, if I purchase a family subscription of Microsoft Office of 6 subscriptions - I can use that Office license on both Mac and Windows machines as long as it is a total of 6. It does not force me to use 6 Windows or 6 Mac machines.  Similar to the Microsoft Office, the TurboTax license code should enforce and limit to only 5 installations, but should not limit to ONLY WINDOWS or ONLY MAC.

While the agent agreed with all my points, they did not have any tools to help me get what I paid for. I hate to say this but TurboTax is slowly turning into Comcast/Xfinity monopoly that does not care about its own paying customers. [TurboTax - Prove me wrong on this one and I will happily eat my words.]

To be clear, a lot of the members including me did not have this issue last year. I can see both Mac and Windows download options in my Downloads list.  I believe a lot of the folks that do their own taxes using TurboTax are smart and computer savvy enough. It is the TurboTax rules that are getting dumber each year and coming up with weird restrictions that are either not stated upfront or are silly bugs that they refuse to acknowledge and fix.  

To save my own sanity, I spent an extra $50 to buy an external CD/DVD drive that connects to Mac and simply do what the desktop version was intended to do.