Get your taxes done using TurboTax

I don't normally view attachments in the forum other than some image files.  Can you please just tell me in brief what the error says, or if there is an error number?

In the meantime, I'll go ahead and tell you some things in general about installation and updating problems.

This is what I would do first:
Since it's a new install, be sure you have rebooted (restarted) your computer.   Then try to perform an update.  When you launch TurboTax it may ask you if you want to update.  Or you can launch the program first, then at the main screen click at the top on ONLINE, then "check for updates."

If your product is still not updating, you could run a Repair, and then see if it will update.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901290-how-to-repair-turbotax-in-microsoft-windows">https://ttlc....>

If still not updating after that, you could download a manual update which will update the Federal side but not the state.     If that solves the updating problem, then it should update both sides later when you run the updater.

If none of that solves it, if it were me, I'd uninstall and install using these steps:

You must install using Administrator privilege.
First manually disconnect your computer from the Internet so you can safely temporarily disable your antivirus and firewall software programs.
Close any other open programs.
If installing from a downloaded installation file, then double-click the file to start the install process, and skip the CD steps.
If installing from a CD, insert the CD and the installation should launch.  If it doesn't start installing automatically, then here's how to launch it:

      Hold down the Windows+R keys to open the Run window.
      Click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
      Double-click the setup.exe file.
      Click OK to launch the installer.

After installing, be sure to re-enable your antivirus and firewall programs before connecting  your computer back up to the Internet.
Reboot (restart) your computer.
Launch TurboTax and run the program updater.