When I invoke Turbo Tax it stops at the following screen:
Log file reports:
2023-03-08 06:00:00,716 [1] 2022.47.18.40 ERROR Intuit.Ctg.Map -
System.Xml.XmlException: There are multiple root elements. Line 26, position 2.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.LoadXml(String xml)
at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String moduleId, String key, String xPath, String defaultValue)
I have spent many hours, many re-installations, multiple calls with Product Support. All roads lead to this same result.
I would expect a log file with this specific error could lead to a solution, at least in indication of the location of the errant xml file, but this is beyond Product Support's tool box.
Anybody, maybe a Turbo Tax developer, have a clue?
Thanks.
