Yes, I had to spend 3-1/2 HOURS with an EXCEPTIONAL "Tax Expert" who wouldn't give up when my account CLEARLY showed I had a free e-State File, & had to argue with her manager to finally get "approval", when the manager was that DENSE & STUBBORN to finally admit I should not have had to pay for a State e-file. Still, I have to wait for a REFUND, as Turbotax's system is so totally screwed up, that is created this living horror, would not allow a work-around to just get the return submitted without charge!
This is so typical of Turbotax's total incompetence, mis-programming, & the low quality agents that it employs, who, for the most part, can't handle something that this fabulous Rayshell was persistent enough to work with a stiff, rigid, & clueless manager to finally put through - BUT I have to wait for the refund. I've had it with Turbotax.
