I called Intuit support line at 800-446-8848. The person acknowledged that there is a problem with importing from Fidelity. But, there is no software fix for it. She told me to enter it manually. Also, asked me to talk to Fidelity.
I called Fidelity and talked to a support person that deals with these issues. As soon as I started describing the problem, he completed my sentences! He said they have been dealing with these calls for the past few weeks and said that Intuit should fix the problem on their end instead of sending their customer over to Fidelity. He stated that Fidelity is providing the data but TurboTax is failing to use it. What he said makes sense since I don't see any issue with using my Fidelity credentials to access my account. I see the message from TurboTax only after I let it open the data received from Fidelity.
This is extremely frustrating. I really do not want to enter my data manually for six different accounts I have with Fidelity. It is tedious and error prone. I expect the software to function as expected. That's why I keep paying for TurboTax since the 90s!
Intuit, please escalate this as a top priority bug and fix it ASAP.
