Why do you keep trying to persuade me to agree with your answer? I’m getting daily emails to convince me to agree with your REFUSAL to honor a refund to ONE person who tried to e-file his deceased Mom’s tax return using your service.
It didn’t work. Your CS reps couldn’t resolve it.
I spoke with THREE different agents on the phone and two agents online and NOT ONE had an answer or solution to resolve the issue.
And you are still REFUSING to issue a refund for a product that didn’t work for me and my late mother?
This is disgusting.
Let’s see if the $75 you refuse to refund me is worth the bad publicity and lost revenue you are about to experience from me and my family.
We are up to the challenge.
Good luck.
