Thanks for the reply but unfortunately that’s not entirely correct. I didn’t use the “free” product, i paid for my federal and state returns- so I believe i should have access.
I have tried connecting 100 times during this time frame you mentioned and the totally useless chatbot just keeps showing “not available “ or keeps asking same questions over and over again. It’s extremely frustrating
i just need to know a simple way to be able to talk with a human. (Simplest thing reallyh
