An update…
Based on my research and reading of similar posts on this site from users in earlier tax years, I pulled out an older PC (an old HP desktop) to see if TurboTax would run on it. The effort was not insignificant. Windows needed to be updated. My antivirus/firewall software needed to be updated. It quickly consumed 8 hours and involved 6-7 PC restarts. Eventually the old HP desktop was stable enough to install TruboTax. It worked. Behold, a modern-day miracle: TurboTax launched as expected. I was able to pull up my tax data file and resubmit my second state return that was rejected. As of this morning that state return has been accepted.
The older HP PC is Windows 10, 64-bit – just like the newer machine involved in this narrative.
I went back to my newer PC and tried to launch TurboTax. It continues to crash as previously described.
Unbelievable.
So, the lesson here is that TurboTax can work flawlessly on a PC until suddenly it doesn’t. Really? Apparently so. This was my experience. It was not a positive user experience.
Do I think this issue has been resolved? No. I think the developers need to figure this issue out all the way down to the root cause.
Refer to Investigation order INV-20910.
