Please accept our sincerest condolences for your loss. We are very sorry to hear about this and your experience with our software.
In regards to our Satisfaction Guaranteed Refund Policy: You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
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