Same problem and its really chaffing me... I'm going to try installing on another computer though I too prefer not to. Calling support will be a last resort for me. Did you have any luck, or a resolution you can share? Thanks
(crouch-sbcglobal, an unsolicited and perhaps unwelcome tip: backup all those tax files to Google Drive, iCloud, OneDrive, whatever... 1) you will never lose them, if that computer sh*ts the bed and 2) then you can access them from *any* computer)
