I see this thread is 3 years old and the same issues remain. TT has frustrated me for several years, then after a somewhat decent experience, I give them another chance. Now I'm ready to pull my hair out.
I've called support 2 numbers provided by TT and am unable to reach a real live person with either one. The robotic service is worthless. I have the download version of Home and Business Advantage with Expert tax advice included. One number, [phone number removed] gave the message that I need to schedule an appointment with an expert online. Yet after logging in to my account, there is no option to do so, only options for TT products to buy. [phone number removed] connects with a robot who doesn't understand what I want and refuses to connect me to anyone who can help. How interesting that TT removes their own phone numbers from my post. They are TOpOp GINTUIT and TOpOpNBOWOpNN.
Does anyone have a secret passage through their tortuous system?
Thank you.
