Thank you. As I noted yesterday when you posted the same link, that isn't the problem. I am able to download and print the return. The help article talks about a watermark saying that the form isn't final. In my case, the watermark says "Do not mail. E-file only." However, I'm not able to e-file because my mother-in-law (it's her tax return) doesn't have a drivers license or state-issued ID.
