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I selected Fidelity Investments-Net Benefits (which is what my Fidelity account is) and I got the same failure. So, I tried just the 2nd selection, Fidelity account selection instead and it had me enter the Intuit password information to enter Fidelty site. After successfully entering the password, it imported my Fidelity data. The confusion is the two Fidelity choices when Net benefits is the account but not connected to the correct import site. I never had this problem before in the decades that I used TT. This is a terrible and confusing handshake to Fidelity importation, needs work.