I am unable to import my tax info from Merrill Lynch

I am using Turbotax Deluxe on a Mac. I repeatedly get message:

 

turbotax error 1.jpg

 

I have been getting this error for over a week. It IS NOT a username/PW issue. I am able to login to Merrill Lynch's website using the same credentials. So far no one at TurboTax or Merrill Lynch has provided any help.

 

Today I started an online return and got this error when trying to import:

turbotax error 2.jpg