Sorry, I don't know what you mean by follow the process above.
If you are referring to the answer that xmasbaby0 gave then, Yes I have downloaded, updated, entered license, rebooted...its all in my post and I have already contacted support...that is in my post also...and Yes there is a "sign in" that is required for certain functions within the "desktop" version of TurboTax. There is even a "sign in" option under the File menu. Am I missing something?
