At launch Turbo Tax 2022 Premier it attempts to boot and clocks for about 10 seconds. During this time the little blue launch screen throws 2 messages. First, “Please give us a moment as we get things ready…” See attached file “Screen 1.jpg.” Then it throws, “OK, we know it’s taking more than a moment…” The system then throws an error reporting screen. See attached file “Screen 2.jpg.” After clicking on either “Send” or “Cancel,” the little blue launch screen closes and the app come to a full stop – i.e., it crashes.
What’s up with this?
I have uninstalled and reinstalled Turbo Tax twice. This includes re-downloading it from Amazon, where I purchased the product.
I have submitted 3-5 error reports.
I tried calling Turbo Tax for technical assistance. After clearly explaining the issue, the agent said that she needed to remote into my machine to see it. Really? I’m not very agreeable to a stranger remoting into my machine. The issue here is that Turbo Tax 2022 Premier is crashing shortly after launch. There's not much to see - or have to see.
I have eFiled the federal return and one state return. The second state return was rejected with a message, “Your <<state>> return will need to be re-transmitted on or after March 3. There will be calculation updates available that day that may affect returns with multiple W-2s.”
Windows 10, 64-bit.
Turbo Tax 2022 Premier.
PC version.
Please advise.
