I have found a "crack" in your system and none of your solutions are working. Please have someone call me at [phone number removed] to explain more. But basically your automated customer service robot will not forward me to a person because it can't spell. When I spell out our email [email address removed] it comes back with "kimij0370". It thinks the "ooohh" sound is a zero, not on O. So I am stuck and I need the live help I paid for. Even when I try to go and pay for "new" Live Full Service, when I click on that link the next screen is blank. So I'm really stuck. Please help.
