Get your taxes done using TurboTax

I am sorry to bump this up, but is there anyone who can help me with this issue?

 

I called TurboTax customer support and they cited VITA publication 4491, which says "You can’t claim a married person who files a joint return as a dependent unless that joint return is only to claim a refund of income tax withheld or estimated tax paid."

 

That is literally the opposite of what the reject error fix is telling me to do. The person on the line said they could not help me any further unless I pay an additional $129 for a CPA. It doesn't take a CPA to see 2 contradicting statements, and I feel it's unfair that I have to pay additional to look into a TurboTax software issue. 

 

If anyone has any experience dealing with something similar, I would appreciate your response.