How can I be more clear in my explanation and dilemma. I recently purchased from Costco, my 2022 TT 'Home and Business'. Clearly stated in the TT container, " 2 ways to install, CD or Download". As in past years I chose to install CD in my PC. Additionally on the container is stated that this can be used for five federal returns in 5 computers. That was the selling feature to me, as both my son and my tax accountant could both use the disc on their computers. There is NO mention in TT instructions that the computer must either all be PC'S or Apple and can't mix the two! I successfully inserted the disc into my PC and ran the program. However, after giving the disc to my son, to load on to his Apple, it was denied, with the explanation by TT that the License code has been used by another account and unable to download.
I called your 'customer specialist, who was admittedly 1 week employed, and asked what gives. After 15 minutes of waiting she came back to explain, as/per her supervisor, "the 5 computers must either be Apple or PC and can't mix the". ( his name was John). I replied that no where on the container was that mentioned. WHAT GIVES!!!
