I purchased a new computer. My new computer does not have a CD drive so I had to create an account online to download the software. I am trying to download software for previous years. I had used a CD in previous years. When I try to download I get the following message "The license code has already been associated with an account. Please check that account and look for it in downloads".
I have tried contacting support only to be on the phone almost two hours with no resolution. The second person who I was apparently transferred to hung up on me and never called me back.
One of her suggestions was that I purchase the previous years' software again. Per Turbo Tax you can install the software on up to 5 computers. I am trying to download the software on a new computer and would only be the second installation. I should not have to buy several years of software again.
I saw a post that said I should call in and ask for a download and license code. I have asked for this but the employee I am talking with is not able to help with that request.
Please help!
