Yup I spoke to an identity theft agent who recommended I call Turbo one more time before I submit the required documents but she made notations on my account about “possible ID theft or possible Tax Prep abuse”. I called TT last night and an agent can see I DID file through Live Assist but for some reason the file got sent to the tax preparer when I was in Full service. I have the documents proving the date I was on the phone and the tax agent I was speaking to helped me get out of Full Service to Live assist. And every email after that is labeled LIVE ASSIST. This was a TurboTax issue and it needs to be fixed.
