Thanks and while what you wrote is what we already understand and noted, it does NOT obviate the correct response by TT. They are inherently happy to rely on last year's product with unnecessary holes in it greater than reasonable because it would take time... and the point is? This is lazy, not caring about the needs of the customers nor the requirements of the IRS tax code just because it comes dressed in overalls and looks like work. I'm certain that in your level 15 position it is inherently obvious that TT has had decades to accomplish this and yet hasn't. Then if they don't care about their customers' needs, then why don't they throw in the towel and quit? Maybe they should.
In fact, this is much like the attitude of the TaxAudit.com people who had one wonderful woman who was phenomenal, helping me successfully complete a 2012 audit, but by the next time and the people changed with insufficient actual workers, mostly useless "EAs," and I was audited by Maryland for 2017, 18, and 19, simultaneously, TaxAudit totally dropped the ball, refused to provide me logs of their effort to contact, let alone interact with MD, and then ran into the caverns never to be heard from again, I won't recommend them again to anyone. Bad service and a desire to take our money and run. Miserable.
The point is that value of anything is created, not leaned on by a company who cares about it's customers/end users. In my opinion after using them for over 20 years, it's decades past time for TT to step up and improve, particularly when the end users request it and competition is not sitting on their laurels and making efforts and advancing.
