Since I am unable to recreate this issue but would like to get to the bottom of this issue, can you send me a diagnostic copy of your return? It is a copy of your return that has all of your personal information removed. You can send one by following the steps below in TurboTax Online:
- Sign in to your online account and click on Pick up where you left off.
- Locate the Tax Tools on the left-hand side of the screen.
- A drop-down will appear. Select Tools
- On the pop-up screen, click on “Share my file with agent.”
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token number in a reply to this post.
Thank you! @JanG77
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