You may need to remove your Intuit session tokens stored in the keychain. Please follow the steps below:
- Quit your TurboTax Mac application
- In Finder, select Applications and then open the Utilities directory and launch the Keychain Access application. Type intuit id in the search box
- If you notice any search results for Intuit ID and Kind as application password, delete them
- In Finder, select the Go menu at top and then select Go to Folder.... Type ~/Library/Application Support and select Go. Select the TurboTax 20XX directory and delete AuthorizationClientContext.plist, if present
- Restart your computer
If the above steps do not resolve the issue, please reach out via phone. To speak with a TurboTax Expert, refer to the instructions in the following Help Article: How do I contact TurboTax?
Reference: How do I fix my TurboTax Mac connection problem...
@TexJo
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