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Case #xxxxxxxxx Can you determine what product I used for my 2017 taxes and for my 2018 taxes, and explain why there was no compatibility nor transfer. [PII]
TurboTax for my 2018 taxes was a frustrating disaster, apparently due to unknowingly using a grossly inferior product to what I had used in the past. I have no desire to make the same mistake that I made this year, but I am unclear what to do to assure I have the convenience I experienced on the 2017 tax return for my 2019 tax return.
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‎June 1, 2019
1:33 PM