Obviously we can't see your data and I am surprised that TT was dismissive.
There can be issues in any software, regardless of the provider.
It happens even at the professional tax software level used by National Firms.
I will put a note in for the moderators to see if they can circle back with you and diagnosis the problem.
*A reminder that posts in a forum such as this do not constitute tax advice.
Also keep in mind the date of replies, as tax law changes.
